We strive for 100% Customer Satisfaction! Thank you for your recent purchase!! We hope that you are as excited to receive your order as we are to deliver it to you. Please take a few minutes and view the videos regarding acclimation of your new products. This will help ensure your success as well the animals success in their new home.
*****Please do not use the styro container as a holding container during acclimation. The styro has chemicals on it which can be harmful to animals.*****
As with any live shipment, things can happen while in transit. Please help us by giving us a chance to rectify a problem before making any assumptions. We strive to develop good relationships with hobbyists and go out of our way to help in any way we can.
If there are any problems with your shipment, watch this video & please let us know ASAP so we can work to rectify it for you ASAP. Thank you for your business, we appreciate it very much!
If any of your animals do not survive during the 14 Day Guarantee, please take pictures of the animal(s) on the packing slip and submit them to us via our File A Claim online form.
We will credit for the issues within 24-48 business hours of receipt of that email.
Water Parameters to pay attention to - Click Here for details
Using a Quarantine Tank is HIGHLY recommended for any and all livestock purchases.
Please Note: We will not void your warranty for failure to utilize a QT tank - however AquariumDepot.com does not assume any liability for animals already in your possession.
Why is acclimation important??It allows the new animals to gradually grow accustom to the conditions of their new home. You are allowing the animal to avoid shock leading to death by acclimating to temperature, salinity and pH.
PLEASE WATCH THIS VIDEO TO LEARN HOW TO SPY ON YOUR TANK & GET YOUR PODS TO REPRODUCE IN YOUR TANK!!
Upon receipt of the pods, you will notice that there is a piece of filter media. This is the same type of media used in wet/dry filters therefore safe to add to your aquarium.
PLEASE NOTE - WE DO NOT SHIP OUR PODS IN WATER - WATCH THE VIDEO ABOVE TO FIND OUT WHY!!
Want your Pods to reproduce?
If your desire is to have the pods reproduce, adding them to your tank AFTER you turn the display lights off is best. Otherwise your fish will have a yummy treat before they get a chance to hide within your rock. You can put the piece of filter media inside a crevice of rock and leave it there indefinitely. The pods will slowly make their way from the media into the rock. You can check their success rate by shining a flashlight into the tank after lights out. For best success, put a red balloon over the end of the flashlight- this will give you a chance to see them before they scurry away. Remember, adult copepods range in size from .5mm-1mm. They are SMALL. Also you will receive varying "ages" of pods- adults, teens, babies, etc...If you do not SEE them do not be concerned, they are there. Amphipods are easier to see as they range in size from 2-5mm in length.